Factors Influencing Emotional Labor of Clinical Nursing Staff in Taiwan
Lin, Kai Ching
Lai, Chi Shiu
Lin, Chiung Yu
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Session presented on Saturday, July 26, 2014: Purpose: Emotional management and regulation of displays as part of work. However, emotional labor becoming more and more important in nursing workplace. The purpose of the study was to identify the associations between emotional labor and various factors. Methods: A cross-sectional study design was conducted in this study. Subjects were selected by using a purposive sampling method. Emotional labor Questionnaire was used to collect data and completed by 202 subjects. Questionnaire consisted of three dimensions and 26 items: Controlling negative emotions (10 items), expressing positive emotions (5 items), handling others negative emotions (11 items), and overall Cronbach alpha was 0.97. Results: The finding indicated that nurses perceived the level of emotional labor was moderate (the mean score was 3.49 out of a possible score of 6; SD = 0.95) and 45.2% nurses staff express higher degree of emotional labor, and 55.34% nurses staff experiences higher degree of controlling negative emotions in clinical practice. Independent t test analysis indicated that different position emotional labor significant different (t= -2.42, p=0.02), head nurse perceived of handling others negative emotions (t= -2.143, p=0.03) and controlling negative emotions (t= -2.60, p=0.01) significant higher than nurses. Hours worked per week was significant different emotional labor, 30-35 hours worked per week significant higher than 36-40 hours (t=2.30, p<0.01). The finding of liner regression analysis indicated that nurses position (?= 0.17, t= 2.42, p=0.02, 95% CI= 3.41 to 33.48), hours worked per week (?= -0.16, t= -2.30, p=0.02, 95% CI= -26.63 to -2.02) were significant predictors of emotional labor and explained 5.4% of the total variance. Conclusion: Nurses' administrator perceived higher degree of emotional labor of recognized in this study, which developing health promotion program not only for nurse but also nurses administrator, decrease job related emotional stress skills should be established in nursing workforce.