Extending Courtesy to Our Littlest Patients: Interdisciplinary Collaboration to Promote Skin to Skin for Neonatal Comfort
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Session presented on Sunday, July 26, 2015: Background: Laboratory services sought collaboration to increase satisfaction in the perception of their courtesy towards the mother/infant population. Press Ganey scores were used to measure this perception. Case: This project aimed to extend the practice of encouraging skin to skin and breastfeeding to our interdisciplinary colleagues .Our facility was on the Baby-Friendly jouRN (desigation obtained in October, 2014) and had already hardwired skin to skin contact into our standard nursing care. A review of the literature revealed multiple randomized controlled studies and a systematic review that provided evidence that infants who are placed skin to skin and/or allowed to breastfeed or suck during painful procedures experienced a 50% or greater reduction in pain based upon a standardized neonatal pain assessment tool. The literature also suggested that babies only a couple of days old remember painful procedures and that aversion remains with them. This knowledge was translated into a training program for laboratory technicians who served the Maternal/infant unit. Conclusion: Post intervention Press Ganey lab courtesy scores were markedly increased.