A brief intervention to counter workplace incivility: Capturing biomarker data, psychological stress and effects on safe patient care

Abstract

<p>The American Nurses Association (2015) recently released a position statement clearly articulating the need for a multi-leveled approach to address workplace incivility, bullying, and violence. Recommendations include the need for nurse educators to implement evidence-based pedagogies to prepare Newly Licensed Nurses (NLNs) to address incivility and foster a culture of respect and safety in healthcare environments (ANA, 2015). Equipping NLNs with effective coping strategies to prevent and address uncivil encounters between and among co-workers, may build resilience, increase retention and job satisfaction, improve nurse performance, and result in the delivery of safer patient care (D’Ambra & Andrews, 2014; Wing, Regan, & Laschinger, 2013 ). This investigation tested the use of a Cognitive Rehearsal (CR) strategy to help NLNs address workplace incivility and create a healthier work environment.</p>