Relationship Between HCAHPS Scores (Patient Experience) and Watson’s Theory of Caring
Nelson, John W.
Hozak, Mary Ann
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<p>The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey measures patient experience. It is an important survey because some of the hospitals’ payment is dependent on the scores. It was desired to know if use of caring theories could increase HCAHPS scores. No study was found that examined the relationship between HCAHPS and the construct of caring as proposed by Watson. Patients in a 650 bed urban acute care hospital in the Northeastern portion of the USA were studied (n = 233). A statistically significant relationship was found (r = .86, p = < .001). Findings have implications for using caring science as an intervention to improve HCAHPS scores.</p>
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